Designing for 
”Unhappy” Experiences: Dispute Resolution Center

Let’s be honest—when starting a company, the spotlight is always on crafting the happy UX journeys. But let’s face it, problems come knocking sooner or later. Designing for these “unhappy flows” isn’t just about fixing issues; it’s essential for building trust, retaining users, and sustaining long-term growth. After all, a great product isn’t just measured by how smoothly things go when users are happy—it’s how effortlessly they’re supported when things go wrong.